ACTIVE BASIC Waffle Knit Drawstring Zip Up Long Sleeve Hoodie

Orders Shipped to US Customers:

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable.
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
• Please allow 5 - 7 business days from the day we receive the returned package to process.
• We will email you after return has been processed to confirm what has been done.

Final sale and non-returnable categories

• Beauty
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear
• Openpack Wholesale Orders

Processing Time

All orders require 1–3 business days for processing. This time is used for order verification, quality inspection, and packaging. Please note that processing time does not include weekends or public holidays.

Shipping Rates and Delivery Estimates

Shipping charges and delivery times will vary significantly based on your selected shipping option and the destination country.

The final, accurate shipping cost for your order will be calculated and displayed at the checkout screen once you enter your delivery address.

• Free Standard Shipping: We offer free standard shipping on all orders over $800 (or your specified amount).
• Estimated Delivery Time (Standard Shipping): Delivery typically takes 7 to 15 business days. This estimate is in addition to the order processing time.

Shipping Destinations

We proudly ship to the US and US Territories, as well as the following international countries:

US and US Territories including:

• P.O. Boxes
• All US military bases, APO/FPO
• American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands

International Countries:

• Australia
• Austria
• Belgium
• Brazil
• Bulgaria
• Canada
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Japan
• Latvia
• Lithuania
• Luxembourg
• Malta
• Mexico
• Morocco
• Netherlands
• New Zealand
• Nigeria
• Pakistan
• Poland
• Portugal
• Romania
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• Spain
• Sweden
• U.A.E.
• United Kingdom

Tracking Your Order

Once your order ships, you will receive a shipment confirmation email containing a tracking number. Please allow 24–48 hours for the tracking information to become active within the carrier's system.

Customs, Duties, and Taxes (For International Orders)

You are responsible for any customs duties, import taxes, or fees applied by your country's customs office. These charges are not included in the shipping cost and are paid directly by the customer upon arrival. We recommend contacting your local customs office for specific details.